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Terms & Conditions

Privacy Statement

Scope: This is the portal of the Abu Dhabi Municipality adm.gov.ae

Information We Collect

When you browse, read pages, or download information from this portal, we automatically gather and store certain technical information about your visit. This information is used for statistical purposes only and covers:

Your server's address

The documents downloaded and the previous Internet address from which you linked directly to the site.
We do not collect this data for commercial or marketing purposes, and Abu Dhabi Municipality does not sell, exchange or otherwise distribute the data collected for commercial or marketing purposes.

Personal Information

You may browse and access information contained within our portal without providing any personal information, be it information from which your identity is apparent or can be reasonably ascertained. Where you voluntarily provide personal information (e.g. for you to be granted access privileges to portal services, through online surveys and contact forms), the portal of the Abu Dhabi Municipality may share that information with departments or agencies of the Government of the Emirate of Abu Dhabi only. If necessary, your personal information will be logged and saved on our servers for the purpose of logging and tracking transactional services.

However, that information will only be used to communicate to you the status of the services transactions you initiated and/or to gauge your input to improve the content of the portal. the Abu Dhabi Municipality will not sell, exchange or otherwise distribute the collected data for commercial or marketing purposes.


Our portal uses “persistent cookies” for any personalised content.

Personalised content is content from the portal or websites, which is delivered to a browser after a user has logged in once.
Cookies are text files, or entries in larger files, utilized to distinguish between visitors to a website, and to track information during multiple visits to a website.
The use of cookies is a standard practice among Internet portals and websites. Most Internet web browsers may be customised to reject cookies, to only accept or reject cookies by user intervention, or to delete cookies. Rejecting and/or removing cookies, however, may lead to loss of functionality on those pages requiring cookies to function fully.

External Links

The portal of the Abu Dhabi Municipality contains links to other sites. We will not be responsible for the content and the privacy practices of other websites and encourage you to examine each website's privacy policy and make your own decisions regarding the accuracy, reliability and correctness of material and information found.


The portal of the Abu Dhabi Municipality has appropriate security measures in place to protect against the loss, misuse or alteration of information that has been posted. These measures cover commercial software programs and secure technology infrastructure to monitor network traffic, authenticate legitimate users and identify unauthorized attempts to upload or change information, or otherwise cause damage.

Data Access/Quality

The portal of the Abu Dhabi Municipality will provide authenticated individuals with the personal information that has been collected on them upon request. Individuals are encouraged to correct any errors in their personal information so that the right level of interaction with the portal is maintained.

Contact Us

If you have any questions about this privacy statement, the practices of this portal or if you have any other questions, you may contact us directly or use the Online Contact Form.

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