| Sitemap | Contact Us | Search 
Login  |  Register
Home > Customer Service>  FAQ

Construction & Infrastructure Permits
H.S.E.
Tawtheeq
Asematy
Follow us on Facebook Follow us on Blogger Follow us on Twitter Follow us on Linked In Follow us on You Tube
Announcements
Contact ADM

Call Center : 80022220

Suggestions and
Complaints
Newsletter


FAQ Category :
Question 1   What are the services provided by the Municipality?
Question 2   Where can I access the municipality services?
Answer
You can access the services provided by the Municipality of Abu Dhabi City through the following customer service centers:

  • ADM Headquarter
  • AL Bateen Center
  • Al Zaafaranah Center
  • Al Mussafah Center
  • Al Wathba Center
  • Al Shahama Center

    In addition to the eServices of the Municipality of Abu Dhabi City.
  • Question 3   What are the working hours of the customer service centers?
    Answer

    ADM Headquarter:
    Sunday to Wednesday: 7.30 a.m. to 6.30 p.m.
    Thursday: 7.30 a.m. to 3.30 p.m.

    Al Zafarah Center:
    Sunday to Thursday: 7.30 a.m. to 3.30 p.m.

    Al Bateen Center:
    Sunday to Thursday: 7.30 a.m. to 3.30 p.m.

    Al Musafah Center:
    Sunday to Thursday: 7.30 a.m. to 3.30 p.m.

    Al Shahama Center:
    Sunday to Thursday: 7.30 a.m. to 3.30 p.m.

    Al Wathba Center:
    Sunday to Thursday: 7.30 a.m. to 3.30 p.m.

    Question 4   How can I contact the Municipality of Abu Dhabi City?
    Answer
    Call 800555 and the Contact Centre will deal with your enquiry, or connect 993 in case of Emergency.
    For more details please click here.
    Question 5   Should a Document submitted to ADM to be reviewed and approved by the Consultant before being submitted by the Contractor to the ADM?
    Answer
    Any document is to be submitted to ADM, as an Authorized Authority from the Sector Regulatory Authority, must reflect the information collected from the Entity itself.
    Question 6   Does the system only concerns the New Projects, or it also includes the on-going projects?
    Answer
    EHSMS Covers all the Operations & Activities preformed by the Entity.
    Question 7   What is a Nominated Entity?
    Answer
    A nominated entity is an entity that has been selected by a Sector Regulatory Authority that is required to develop and implement compliant EHSMS to continue to operate in the Emirate of Abu Dhabi in accordance with Decree Number 42 of 2009 concerning the Environment, Health and Safety Management System in Abu Dhabi Emirate.
    Question 8   Why have I been chosen as a nominated entity to develop an EHSMS under the Building and Construction Sector?
    Answer
    Entities within the Building and Construction Sector are defined as those that are directly involved or associated - by clear contractual terms - with supplying a service, role, finance or management of a building and construction project. The Building and Construction Sector comprises entities mainly working in the construction of buildings and other structures, additions, alterations, reconstruction, refurbishment, installation, and maintenance and repairs. Entities working in demolition or wrecking, asbestos removal, clearing of building sites, and selling of materials from demolished structures are also included. This sector also includes entities working in landscaping, haulage, blasting, test drilling, landfill, leveling, earthmoving, excavation, land drainage, and other land preparation.
    Question 9   What happens when you have submitted your Registration Form (Form A)?
    Answer
    Once receiving of your electronic Form, it will be reviewed for the completion of the data entered. Based up on the review, an electronic notification will be delivered to you with all the details required.
    Question 10   Will the Building and Construction Sector be enforcing the AD EHSMS Requirements?
    Answer
    Enforcement will be introduced in the future. Our main objective at this time is focusing on education and assistance to ensure that the requirements of the Framework are met. Needless to say, we have a moral obligation to ensure that the health and safety of workers and the environment are protected and where necessary, we will insist on corrective measures.
    1 to 3
    eServices
    Quick Access

    Municipal Services Centers


    Useful Links